Automotive Service Advisor: Fast-Paced Growth & Benefits

Paycom - ATS; Arlington (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Access to onsite gym

Job summary

MEI Group Arlington Truck Center is seeking a Service Advisor in Arlington, TX to enhance the vehicle repair process and deliver an exceptional customer experience in a call-center style environment.

You will guide customers, prioritize services, and work with technicians to maximize efficiency while ensuring warranty coverage and quality standards are met. This full-time role offers growth opportunities within MEI Group.

Qualifications

• Excellent communication and customer service skills required.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer proficiency required; willingness to learn and adapt.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Drive the sales of technicians’ time to meet department forecasts.
• Prioritize required service and provide options when requested.
• Ensure customers have a positive dealership experience.
• Monitor vehicle approval process and manage priority dispatching for repairs.
• Collaborate with other departments to resolve vehicle quality questions.
• Verify warranty coverage by reviewing records and papers.
• Maintain service workbook and communicate estimates and returns to customers.
• Explain estimates, obtain customer approvals, and arrange towing or transportation when needed.
• Use reports to identify trends and inform repair decisions.
• Perform other duties as assigned by management.

Skills

Excellent communication

Customer service

Multitasking

Team player

Basic computer proficiency

Education

High school diploma or GED

Job description

MEI Group Arlington Truck Center is seeking a Service Advisor in Arlington, TX to enhance the vehicle repair process and deliver an exceptional customer experience in a call-center style environment.

You will guide customers, prioritize services, and work with technicians to maximize efficiency while ensuring warranty coverage and quality standards are met. This full-time role offers growth opportunities within MEI Group.