Automotive Service Advisor: Fast, Customer-Focused

Phil Long Ford LLC; Colorado Springs (CO); On-site; USD 45,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Life Insurance

HSA/FSA

Paid Time Off

Employee Discounts

Sign-on Bonus

Job summary

Phil Long Ford LLC in Colorado Springs is seeking an Automotive Service Advisor to translate customer concerns into clear repair plans and keep visits moving quickly. You’ll create accurate repair orders, provide transparent estimates, and secure approvals while maintaining high satisfaction.

You will guide customers through the service process, monitor progress, and ensure proper handling of vehicles and keys, helping drive service retention and earnings.

Responsibilities

• Coordinate appointments and document concerns for technicians.
• Review completed work for accuracy and authorization.
• Help resolve customer complaints and questions.
• Support service marketing efforts and promotions.
• Ensure vehicles and keys are handled securely and correctly.
• Communicate progress and timing to customers.

Job description

Phil Long Ford LLC in Colorado Springs is seeking an Automotive Service Advisor to translate customer concerns into clear repair plans and keep visits moving quickly. You’ll create accurate repair orders, provide transparent estimates, and secure approvals while maintaining high satisfaction.

You will guide customers through the service process, monitor progress, and ensure proper handling of vehicles and keys, helping drive service retention and earnings.