Automotive Service Advisor

Napleton Downtown Chicago; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Employee vehicle and service discounts

Factory training

Job summary

Napleton Downtown Hyundai in Chicago is seeking a Service Advisor to greet customers, perform vehicle walkarounds, and write accurate repair orders. You will present inspection findings, explain maintenance value, and connect customers with technicians, updating them by phone, text, and video during the visit.

The ideal candidate has 2+ years in a dealership service role, a proven CSI and sales track record, and strong communication and organization skills.

Qualifications

• At least 2 years of dealership service advisor experience.
• Strong CSI and sales performance track record.
• Clear communication and ability to stay organized in a high-volume drive.

Responsibilities

• Greet customers, perform vehicle walkarounds, write repair orders in Dealertrack.
• Present inspection findings and recommend maintenance with clear value.
• Act as liaison between customers and technicians; keep customers updated by phone, text, and video.
• Verify warranty, recall and service contract coverage; process deductibles correctly.
• Aim to meet CSI, hours-per-RO, ELR and sales goals.

Skills

Dealership experience

CSI performance

Clear communication

Driver's license

Tools

Dealertrack

Job description

Service Advisor - Napleton Downtown Hyundai, Chicago

Napleton has served drivers for more than 90 years and is still family-owned. We're growing, and we want advisors who like a busy drive and want to build a career, not just hold a job.

What you'll do

• Greet customers, do vehicle walkarounds, and write accurate repair orders in Dealertrack
• Present inspection findings and recommend needed maintenance and repairs, explaining their value clearly
• Act as the link between customers and technicians, and keep customers updated by phone, text and video throughout the visit
• Verify warranty, recall and service contract coverage, and process deductibles correctly
• Hit CSI, hours-per-RO, ELR and sales goals

What you bring

• At least 2 years of dealership service advisor experience preferred
• A track record of strong CSI and sales performance
• Clear communication and the ability to stay organized in a high-volume drive
• A valid driver's license
• Experience with Dealertrackis a plus. Hyundai experience is a big plus.

What we offer

• Pay: $65,000-$90,000 per year. Top performers earn $100,000+
• Medical, dental, vision, 401(k), paid time off, employee vehicle and service discounts
• Factory training and a clear path to shop foreman or service management

Napleton Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.