Automotive Service Advisor — Elevate Customer Experience

VIP, Inc.

Hanover (MA)

On-site

USD 25,000 - 34,000

Full time

8 days ago

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Job summary

VIP, Inc. in Hanover, MA is seeking a Service Writer to join our automotive service team. The role reports to the Service Manager and requires non-exempt hourly employment with a 40-hour work week at our Hanover location.

The Service Writer will educate customers on vehicle conditions, coordinate with technicians, and uphold VIP standards to ensure an exceptional customer experience. Ideal candidates bring strong communication, organizational ability, and automotive knowledge, plus willingness

Qualifications

Excellent verbal and written communication skills required.
Ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time management skills needed.
Understanding of automotive servicing and the industry.

Responsibilities

Consult with customers, build relationships, and educate them about vehicle condition based on MPI inspection.
Ensure VIP processes and standards to deliver excellent customer experience.
Achieve high SAX scores through effective customer engagement and service delivery.
Learn and execute activities as directed by the Service Manager to improve service quality.
Complete LMS and vendor trainings and pursue ASE/TPMS certifications.
Coordinate dispatching of work orders to technicians using first-available rule.
Maintain facility cleanliness and readiness; manage daily preparation and closing of the location.
Ensure compliance with service ethics, regulations, and company policies.