Automotive Service Advisor: Growth, Bonuses & Benefits

Group 1 Automotive, Inc.; Duluth (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Land Rover Gwinnett, part of Group 1 Automotive, is seeking a motivated Automotive Service Advisor to join our Gwinnett County service team. You will greet customers, estimate repairs, schedule service, and promote excellent customer care in a fast-paced, performance-driven environment.

The ideal candidate has at least 1 year of service-advisor experience, knowledge of CDK/Xtime/TSD systems is preferred, and a valid driver’s license.

Qualifications

• Minimum 1 year of Service Advisor experience is required.
• CDK, Xtime, and TSD Experience Preferred.
• Product Knowledge.
• Attention to Detail.
• Interpersonal Communication Skills.
• Basic Computer Skills.
• Strong Desire to Provide an Exceptional Client Experience.
• High School Diploma or Equivalent.
• Must Have a Valid Driver's License.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer' warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Skills

Customer service

Interpersonal communication

Attention to detail

Basic computer skills

Strong desire to provide exceptional  

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

TSD

Job description

Land Rover Gwinnett, part of Group 1 Automotive, is seeking a motivated Automotive Service Advisor to join our Gwinnett County service team. You will greet customers, estimate repairs, schedule service, and promote excellent customer care in a fast-paced, performance-driven environment.

The ideal candidate has at least 1 year of service-advisor experience, knowledge of CDK/Xtime/TSD systems is preferred, and a valid driver’s license.