Automotive Service Advisor | Elevate Customer Care

WM J CASSIDY TIRE & AUTO SUPPLY LLC; Crystal Lake (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401k with matching

Paid time off

Paid holidays

Employee Assistance Program

Job summary

WM J CASSIDY TIRE & AUTO SUPPLY LLC in Crystal Lake, IL, seeks an automotive service advisor to greet customers, document symptoms, and guide them through inspections and repairs.

You will manage appointments, educate on tires and maintenance, prepare estimates, update clients on status, and assist with invoices, payments, and tire inventory. This role emphasizes customer service and clear communication.

Qualifications

• Minimum of 1–2 years in automotive service writing, tire sales, or retail service advisor environments.
• Ability to translate technical terms into simple language for customers.
• Fluent English, with excellent verbal and written communication.
• Proficiency with AutoServe software and multi-line phone systems.
• Familiarity with seasonal driving issues and winter tire switching.

Responsibilities

• Greet customers, document vehicle symptoms, and perform initial walk-around inspections.
• Help manage the shop's appointment calendar to maintain steady workflow.
• Educate customers on tires, fitment, treadwear, and maintenance needs.
• Create accurate estimates, check parts availability, and present recommendations.
• Provide status updates to clients and manage invoices, payments, and tire inventory.

Skills

Customer service

Communication

Problem solving

AutoServe software

Multi-line phone systems

Education

High school diploma/GED

Tools

AutoServe software

Phone system

Job description

WM J CASSIDY TIRE & AUTO SUPPLY LLC in Crystal Lake, IL, seeks an automotive service advisor to greet customers, document symptoms, and guide them through inspections and repairs.

You will manage appointments, educate on tires and maintenance, prepare estimates, update clients on status, and assist with invoices, payments, and tire inventory. This role emphasizes customer service and clear communication.