Automotive Service Advisor - Earn $50k-$65k + Growth

COLE CHRYSLER JEEP DODGE RAM; Marshall Township (MI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Paid time off

Employee discounts

State-of-the-art facilities

Positive team environment

Family-owned company

Rapid career advancement

Excellent training

Job summary

Cole Chrysler Jeep Dodge Ram in Marshall, MI is seeking Service Advisors to guide customers through automotive repair and maintenance, advise on service options and costs, offer promotions, schedule service appointments, and deliver an exceptional customer experience in our state-of-the-art facility.

This role emphasizes clear communication with customers and coordination with technicians to ensure timely repairs, accurate service orders, and transparent timelines.

Qualifications

• Experience as an automotive service advisor preferred.
• Strong communication and computer skills.
• Professional appearance and a positive attitude.
• Ability to multitask in a fast-paced environment.
• Valid driver's license and insurance.

Responsibilities

• Guide customers through repair/maintenance process and advise on options and costs.
• Welcome customers and provide a professional service experience.
• Write accurate service orders and communicate recommended services.
• Explain maintenance and repair costs and timelines.
• Coordinate with technicians to ensure efficient repairs.
• Keep customers informed throughout the service process.
• Follow up to ensure satisfaction and encourage repeat business.
• Maintain records and follow dealership processes.

Skills

Communication skills

Customer service

Time management

Multitasking

Tools

Dealership software

CRM systems

Job description

Cole Chrysler Jeep Dodge Ram in Marshall, MI is seeking Service Advisors to guide customers through automotive repair and maintenance, advise on service options and costs, offer promotions, schedule service appointments, and deliver an exceptional customer experience in our state-of-the-art facility.

This role emphasizes clear communication with customers and coordination with technicians to ensure timely repairs, accurate service orders, and transparent timelines.