Automotive Service Advisor | Drive Lane Concierge

Ciocca Automotive Careers; New London (CT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Commission-based pay

PTO and holidays

401(K) with company matching

Medical, dental, vision

Career advancement opportunities

Employee discounts

Job summary

Ciocca Mercedes-Benz of New London is seeking an energetic automotive service advisor to join our growing, dynamic team. You will manage service orders, assist customers, and coordinate with technicians to maximize efficiency and satisfaction.

We offer commission-based pay ranging from $60,000 to $85,000 annually, full-time status including some Saturdays, PTO and holidays, a 401(K) with company matching, and a comprehensive medical/dental/vision package.

Qualifications

• Proven record of service and sales success.
• Strong record of positive customer satisfaction results.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee service orders and flow of drive lane, ensuring prompt, courteous service.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, repairs.
• Assist in diagnosing vehicle problems, order parts and tools as needed.

Skills

Service and sales success

Customer satisfaction

Valid driver's license

Job description

Ciocca Mercedes-Benz of New London is seeking an energetic automotive service advisor to join our growing, dynamic team. You will manage service orders, assist customers, and coordinate with technicians to maximize efficiency and satisfaction.

We offer commission-based pay ranging from $60,000 to $85,000 annually, full-time status including some Saturdays, PTO and holidays, a 401(K) with company matching, and a comprehensive medical/dental/vision package.