Automotive Service Advisor: Customer & Technician Liaison

US Lawns; Town of Hempstead (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Sick Leave

401(k)

Paid Time Off (PTO)

Competitive Pay Plans

Employee Discount purchase program

Employee Assistance programs

Employee Referral Program

Job summary

US Lawns is seeking a Service Advisor for our dealership in the Town of Hempstead, NY. We welcome applicants with customer service or sales backgrounds and offer training for those with automotive interest.

You will be the bridge between customers and technicians, guiding repairs and estimates with clear communication. This fast-paced role emphasizes organization, problem-solving, and relationship-building with customers.

Qualifications

• Experience in customer service, hospitality, retail, or sales is a plus.
• Automotive experience is preferred, but training is offered.

Responsibilities

• Welcome customers and provide an exceptional service experience.
• Explain repair recommendations in clear, easy-to-understand language.
• Schedule appointments and coordinate vehicle repairs.
• Prepare repair orders and estimates.
• Keep customers updated throughout the repair process.
• Work closely with technicians to ensure timely, accurate repairs.

Skills

Customer service

Communication

Sales mindset

Organizational skills

Computer literacy

Driver's license

Tools

Reynolds & Reynolds

ADP

Job description

US Lawns is seeking a Service Advisor for our dealership in the Town of Hempstead, NY. We welcome applicants with customer service or sales backgrounds and offer training for those with automotive interest.

You will be the bridge between customers and technicians, guiding repairs and estimates with clear communication. This fast-paced role emphasizes organization, problem-solving, and relationship-building with customers.