Automotive Service Advisor & Customer Solutions

Sun Auto Tire & Service; El Paso (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Martin Tire in El Paso, TX is hiring a Sales and Service Advisor to help customers choose the right automotive services. You will greet customers, document concerns, inspect vehicles, and reference service history to verify needs.

Responsibilities include promoting services, providing accurate quotes with costs and timelines, updating customers on progress, and documenting recommendations. Compensation ranges from $40K to $60K depending on experience.

Qualifications

• Customer service experience in automotive or retail is preferred.
• Able to explain services and options to customers clearly.
• Strong listening and documentation skills.

Responsibilities

• Greet customers in person and over the phone using standardized techniques.
• Listen to and document customer concerns; reference service history.
• Recommend services and document all recommendations in the file.
• Provide accurate quotes including cost and time for approved services.
• Update customers throughout the day on service progress.

Skills

Customer service

Sales

Communication

Product promotion

Job description

Martin Tire in El Paso, TX is hiring a Sales and Service Advisor to help customers choose the right automotive services. You will greet customers, document concerns, inspect vehicles, and reference service history to verify needs.

Responsibilities include promoting services, providing accurate quotes with costs and timelines, updating customers on progress, and documenting recommendations. Compensation ranges from $40K to $60K depending on experience.