Automotive Service Advisor

Sun Auto Tire & Service; El Paso (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Martin Tire in El Paso, TX is hiring a Sales and Service Advisor to help customers choose the right automotive services. You will greet customers, document concerns, inspect vehicles, and reference service history to verify needs.

Responsibilities include promoting services, providing accurate quotes with costs and timelines, updating customers on progress, and documenting recommendations. Compensation ranges from $40K to $60K depending on experience.

Qualifications

• Customer service experience in automotive or retail is preferred.
• Able to explain services and options to customers clearly.
• Strong listening and documentation skills.

Responsibilities

• Greet customers in person and over the phone using standardized techniques.
• Listen to and document customer concerns; reference service history.
• Recommend services and document all recommendations in the file.
• Provide accurate quotes including cost and time for approved services.
• Update customers throughout the day on service progress.

Skills

Customer service

Sales

Communication

Product promotion

Job description

Martin Tire operates multiple locations across El Paso, Tx and New Mexico and is expanding! We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

The Sales and Service Advisor is responsible for selling and promoting all products and services offered by Martin Tires by following the company’s store standards and expectations.

COMPENSATION : $40K - $60K depending on experience

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone