Automotive Service Advisor: Customer Experience & Growth

Bobmooredodgechryslerjeep; Oklahoma City (OK); On-site; USD 38,000 - 54,000; Full time

Job summary

Bob Moore Dodge Chrysler Jeep in Oklahoma City is seeking a Service Advisor- Infiniti to help customers and technicians, record concerns, create accurate work orders, and drive service revenue while delivering a top-notch customer experience.

You will greet customers, track repair orders, communicate delays, assist with warranty knowledge, schedule maintenance, and ensure timely notifications when parts arrive. Strong communication and teamwork are essential.

Qualifications

• Good interpersonal, time management and organizational skills.
• Ability to identify and achieve targeted goals.
• Excellent written and verbal communication skills and the ability to understand verbal and written instructions.

Responsibilities

• Greet customers and carefully record the customer’s concerns to generate an accurate work order.
• Track the status of open repair orders during the day keeping both the customers and technicians updated with approvals and delays.
• Obtain the training necessary to know what is covered under warranty for each franchise.
• Perform regular and scheduled contacts with previous customers and make appointments for maintenance items.
• Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done.
• Explain repair order charges to customers and promptly notify the service manager of any customer service problems.

Skills

Interpersonal skills

Time management

Organizational skills

Communication skills

Multitasking

Teamwork

Education

High School Diploma

Job description

Bob Moore Dodge Chrysler Jeep in Oklahoma City is seeking a Service Advisor- Infiniti to help customers and technicians, record concerns, create accurate work orders, and drive service revenue while delivering a top-notch customer experience.

You will greet customers, track repair orders, communicate delays, assist with warranty knowledge, schedule maintenance, and ensure timely notifications when parts arrive. Strong communication and teamwork are essential.