Automotive Service Advisor — Customer-Focused Growth

Dennis Sneed Ford; Gower (MO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Employee Vehicle Purchase Program

Employee Discounts on Parts and Servic

Growth Opportunities

Long-Term Career Stability

Family-Owned and Operated

Professional Team Environment

Job summary

Dennis Sneed Ford in Missouri is seeking an experienced Automotive Service Advisor to join our Service Department. The right candidate delivers exceptional customer service, translates concerns into clear repair orders, and serves as the communication link between customers and technicians.

You will welcome customers, listen to concerns, keep them informed through the repair process, and explain repairs and maintenance recommendations.

Qualifications

• Previous Automotive Service Advisor experience in a dealership.
• Ford dealership experience strongly preferred.
• Strong mechanical aptitude and understanding of automotive service operations.
• Excellent communication, interpersonal, and customer service skills.
• Valid driver's license with a clean driving record.
• Ability to successfully complete a pre-employment background check and drug screen.

Responsibilities

• Welcome customers promptly and professionally.
• Listen carefully to customer concerns and ask thoughtful follow-up questions.
• Keep customers informed throughout the repair process.
• Explain completed repairs, maintenance recommendations, and available services.
• Translate customer concerns into clear, detailed repair orders.
• Effectively communicate with technicians, the parts department, and customers throughout the repair process.
• Present maintenance recommendations and repair information in a professional, easy-to-understand manner.
• Contribute to an efficient, team-oriented Service Department.

Skills

Customer service

Communication

Mechanical aptitude

Organizational skills

Time management

Team collaboration

Tools

Dealership software

Diagnostic tools

Service technology

Parts liaison

Job description

Dennis Sneed Ford in Missouri is seeking an experienced Automotive Service Advisor to join our Service Department. The right candidate delivers exceptional customer service, translates concerns into clear repair orders, and serves as the communication link between customers and technicians.

You will welcome customers, listen to concerns, keep them informed through the repair process, and explain repairs and maintenance recommendations.