Automotive Service Advisor — Customer‑Focused Auto Care Pro

Confidential; Aurora (IL); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

Short & Long Term Disability

Life Insurance

Ancillary Benefits

Identity Theft Protection

Pet Insurance

Etc.

All major Holidays & Birthday off

Advanced Leadership Training Programs

Associate discount on name brands like

Job summary

Blain's Farm & Fleet is hiring a Service Advisor to provide automotive services and exceptional customer support in a retail environment. You will assist customers with purchases, set up work orders, and communicate service details to the department.

The role includes cashier duties, tire work, oil changes, and adherence to safety and loss prevention policies. Experience in auto repair and retail is preferred; strong communication and teamwork are essential.

Qualifications

• Must have great communication skills.
• Ability to pass pre-employment drug screening and background checks.
• Ability to read and speak English.
• Ability to effectively communicate with customers and coworkers.
• Must be 18 years of age or older.
• Prior auto repair experience is preferred.
• Prior retail experience preferred.

Responsibilities

• The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service.
• Assist customers with their purchases in a customer service and sales focused environment.
• Utilize computers to determine product inventory levels and product arrival dates.
• Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
• Explain work orders and invoices to customers.
• Perform Retail Cashier Duties by obtaining and processing customer payments.
• Install batteries, balance wheels, repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
• Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.

Skills

Communication

Customer service

Teamwork

Job description

Blain's Farm & Fleet is hiring a Service Advisor to provide automotive services and exceptional customer support in a retail environment. You will assist customers with purchases, set up work orders, and communicate service details to the department.

The role includes cashier duties, tire work, oil changes, and adherence to safety and loss prevention policies. Experience in auto repair and retail is preferred; strong communication and teamwork are essential.