Automotive Service Advisor - Customer-Centric & Tech-Savvy

Blain's Farm & Fleet (Blain Supply, Inc.); Iowa; On-site; USD 20,664,000 - 28,930,000; Full time

Benefits offered by this job

Medical and dental benefits

401(K) with company match

Associate discount on brands

Paid ASE testing & certifications

Holidays & birthday off

Job summary

Blain’s Farm & Fleet is seeking a Service Advisor to perform automotive services and deliver quality customer service. Associates will be trained to achieve Level I status and will engage in sales-focused duties.

The role involves assisting customers, using computer systems for inventory and work orders, handling payments, and performing tire/maintenance tasks in a friendly, safety-conscious environment.

Qualifications

• Must have great communication skills
• Ability to pass pre-employment drug screening and background checks
• Ability to read and speak English
• Ability to effectively communicate with customers and coworkers
• Must be 18 years of age or older
• Prior auto repair experience preferred
• Prior retail experience preferred

Responsibilities

• Assist customers with their purchases in a customer service and sales focused environment.
• Utilize computers to determine product inventory levels and product arrival dates; set up work orders in the VAST system and schedule service work.
• Explain work orders and invoices to customers.
• Perform Retail Cashier duties by obtaining and processing customer payments.
• Install batteries, balance wheels, repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.

Skills

Communication

English proficiency

Auto repair experience

Retail experience

Tools

VAST system

Job description

Blain’s Farm & Fleet is seeking a Service Advisor to perform automotive services and deliver quality customer service. Associates will be trained to achieve Level I status and will engage in sales-focused duties.

The role involves assisting customers, using computer systems for inventory and work orders, handling payments, and performing tire/maintenance tasks in a friendly, safety-conscious environment.