Automotive Service Advisor & Customer Experience Specialist

Christian Brothers Automotive Corporation; Papillion (NE); On-site; USD 42,000 - 60,000; Full time

Job summary

Christian Brothers Automotive Corporation is seeking an Automotive Service Advisor / Writer in Papillion, NE. You will be the main point of contact for customers, guiding them through repairs and documenting the service plan.

You will keep customers informed about progress, manage expectations, and strive to ensure satisfaction at every visit. Prior automotive service experience is preferred, with strong computer and store-application skills.

Qualifications

• Current driver’s licenses.
• Driving record acceptable to insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience in an automotive customer service or service writer/advisor role.

Responsibilities

• Guide customers through the repair process and communicate next steps.
• Keep customers informed on vehicle status and expectations.
• Ensure customer satisfaction before they leave the facility.

Skills

Customer service

Communication

Problem solving

Tools

Windows-based software

Automotive store applications

Job description

Christian Brothers Automotive Corporation is seeking an Automotive Service Advisor / Writer in Papillion, NE. You will be the main point of contact for customers, guiding them through repairs and documenting the service plan.

You will keep customers informed about progress, manage expectations, and strive to ensure satisfaction at every visit. Prior automotive service experience is preferred, with strong computer and store-application skills.