Automotive Service Advisor - Customer Experience Pro

Charperchevy; Vernon, Northern (Wyoming County, KY); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Health coverage (medical, dental, and视

401k plan with company contribution

Paid time off after 91 days

Disability and life insurance options

Career growth opportunities

Job summary

The C. Harper Auto Group's Ford/KIA dealership is seeking a skilled Service Advisor to be the primary contact for customers, diagnosing service needs, and delivering exceptional service.

The role requires a valid commercial driver's license and proven experience as an automotive service advisor to ensure high-quality repairs and customer satisfaction. As part of a family-owned business with over 41 years of local trust, you will contribute to ongoing service excellence, supervise technicians,

Qualifications

• Education: High school diploma or equivalent is required.
• Licensing: A valid driver’s license with a clean driving record is mandatory.
• Training and Experience: Accredited training in service advisor skills with 2+ years in a similar role.
• Communication: Strong proficiency in English; clear communication with customers and team.
• Focus and Efficiency: Ability to perform in a fast-paced environment with interruptions.
• Multitasking and Technology: Proficient with computers and business machines.

Responsibilities

• Engage with customers to understand vehicle repair and service needs.
• Deliver exceptional customer service and maintain trust-based relationships.
• Uphold company standards for ethics, professionalism, and community relations.
• Monitor service progress and keep customers updated on status and changes.
• Drive profitability by promoting service and repair opportunities.
• Supervise technicians, ensure proper parts ordering and timely completion.
• Participate in final inspections to guarantee quality of service.
• Contribute to ongoing SOP improvements for efficiency.

Skills

Customer satisfaction

English communication

Time management

Multitasking

Technology proficiency

Education

High school diploma or equivalent

Job description

The C. Harper Auto Group's Ford/KIA dealership is seeking a skilled Service Advisor to be the primary contact for customers, diagnosing service needs, and delivering exceptional service.

The role requires a valid commercial driver's license and proven experience as an automotive service advisor to ensure high-quality repairs and customer satisfaction. As part of a family-owned business with over 41 years of local trust, you will contribute to ongoing service excellence, supervise technicians,