Automotive Service Advisor — Customer Experience Leader

Los Angeles; Los Angeles (CA); Hybrid; USD 50,000 - 200,000; Full time

Benefits offered by this job

Life insurance

Job summary

Hyundai of Downtown Los Angeles is seeking a Service Advisor to greet customers, assess repair and service needs, and coordinate vehicle maintenance.

You will monitor vehicle progress, communicate with customers, and support sales initiatives while upholding ethical standards and excellent service.

Qualifications

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Skills

Customer service

Time management

Multi-tasking

Ethical standards

Education

High School Diploma

Service advisor training

Quality control training

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE ADVISOR

Full Time Los Angeles, CA, US

30+ days ago Requisition ID: 1007

Salary Range: $50,000.00 To $200,000.00 Annually

Fastest growing dealership in the entire country! We look for the best, we train the best & we're ready to invest in your future!

WE OFFER:

• Life insurance

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check