Automotive Service Advisor

Napleton Automotive Group; Hazelwood (MO); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Family owned

Insurance (Medical, Dental, Vision)

401(k)

Vacation time

Employee discounts

Training

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor at Napleton Hyundai of Hazelwood to act as liaison between customers and technicians. You will present repair recommendations and keep customers informed through the service process.

Join a large automotive group known for extensive training, a strong culture, and opportunities for growth within a multi-brand network.

Qualifications

• Exceptional Customer Service skills and ability to communicate clearly with customers
• Tech-savvy and able to learn and use dealership technology
• Previous Automotive Service Advisor experience is a plus but not required
• 18+ years of age to comply with driving policy

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication—keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers
• Utilize cutting edge Fixed Operations Technology

Skills

Exceptional Customer Service Skills

Tech Savvy

Job description

The Ed Napleton Automotive Group is looking for our nextServiceAdvisor.Located atNapleton Hyundai of Hazelwood,theService Advisoris a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and .

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay Plans above industry standard!
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401k and additional benefits
• Accrued Vacation Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.