Automotive Service Advisor - Growth, Bonus & Benefits

Sommerscars; Mequon (WI); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

401K Retirement Plan

Employer paid Short-term Disability

Basic Life Policies

Additional Long-term Disability

Supplemental Life

Profit Sharing

Hiring Bonus

Job summary

Sommer’s Automotive in Mequon, Wisconsin is seeking an Automotive Service Advisor to greet customers, gather vehicle concerns, and document service needs. The role emphasizes clear cost estimates, guidance on repairs, and acting as liaison between customers and technicians, with no prior automotive experience required.

This full-time, exempt position offers a competitive salary, comprehensive benefits, a $2,000 hiring bonus, and opportunities for growth within the company; typical schedule

Qualifications

• Experience in customer-facing roles is preferred but not required.
• Ability to listen to customer concerns and document details clearly.
• Ability to explain repair options and estimates to customers.

Responsibilities

• Greet customers and listen to vehicle concerns.
• Manage and prepare service appointments with accurate documentation.
• Provide clear estimates for repair and maintenance costs.
• Advise on necessary repairs and maintenance and make product recommendations.
• Serve as liaison between customers and technicians to ensure clear communication.
• Follow up on appointments and vehicle status with customers.
• Maintain a clean, professional service area.
• Address customer inquiries promptly and professionally.
• Set and meet targeted sales goals.
• Uphold high standards of customer satisfaction to encourage repeat business.

Skills

Customer service

Communication

Documentation

Sales goals

Tools

None

Job description

Sommer’s Automotive in Mequon, Wisconsin is seeking an Automotive Service Advisor to greet customers, gather vehicle concerns, and document service needs. The role emphasizes clear cost estimates, guidance on repairs, and acting as liaison between customers and technicians, with no prior automotive experience required.

This full-time, exempt position offers a competitive salary, comprehensive benefits, a $2,000 hiring bonus, and opportunities for growth within the company; typical schedule