Automotive Service Advisor - Customer-Driven & Growth

Mills Fleet Farm e-Commerce Enterprises, LLC; Lake Lawn (WI); On-site; USD 36,000 - 55,000; Full time

Job summary

Fleet Farm is seeking an Auto Service Advisor to greet customers, assess needs, and prepare service estimates. You will schedule appointments, explain options, and upsell appropriate products and services to meet customer needs.

The role requires basic mechanical task learning, a friendly demeanor, and the ability to work flexible hours. You will promote loyalty programs and maintain high service quality for an excellent customer experience.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Skills

Customer service

Communication

Sales

Learning ability

Education

High School Diploma or GED

Job description

Fleet Farm is seeking an Auto Service Advisor to greet customers, assess needs, and prepare service estimates. You will schedule appointments, explain options, and upsell appropriate products and services to meet customer needs.

The role requires basic mechanical task learning, a friendly demeanor, and the ability to work flexible hours. You will promote loyalty programs and maintain high service quality for an excellent customer experience.