Automotive Service Advisor

Toyota of Urbana; Ellwood City (Lawrence County); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Industry pay up to $150k

Medical, Dental, Vision Insurance

401k

Vacation time

Discounts on products, services, and车辆

Training and development

Job summary

Ed Napleton Automotive Group is seeking a Service Advisor at Ellwood City CDJR to act as the liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the process.

We offer industry-leading pay (up to $150,000 annually), comprehensive benefits, training, and career growth within a large, multi-brand dealer group.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy- able to learn and utilize technology.
• CDK experience is required.
• Previous Automotive Service Advisor Experience is a plus but not required.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Customer service

Tech-savvy

CDK

Tools

CDK

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor.Located at Ellwood City CDJR, the Service Advisoris a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Pay Plans above industry standard (up to $150,000 annually)
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401k and additional benefits
• Accrued Vacation Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Experience with CDK is required
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws