Automotive Service Advisor — Customer Care & Sales

pepboyscareers; Ventura (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

DailyPay

Job summary

Pep Boys in Ventura, CA is seeking a Customer Service/Sales Associate to engage customers, schedule appointments, and upsell parts and services to keep vehicles running smoothly.

You will manage work orders and register transactions, perform express automotive services, and maintain a safe, organized shop while collaborating with management on customer issues. Strong communication and reliable availability are required.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must understand basic math for commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work days, nights, weekends, and holidays.

Responsibilities

• First point of contact for customers in store and over the phone.
• Engage customers, schedule appointments, and upsell parts and service.
• Manage work orders and register transactions.
• Perform express automotive services as directed.
• Maintain safety procedures and organize the shop.
• Collaborate with management on customer service issues.

Skills

Customer service

Verbal communication

Sales experience

Math basics

Teamwork

Time management

Education

High school diploma or equivalent

Job description

Pep Boys in Ventura, CA is seeking a Customer Service/Sales Associate to engage customers, schedule appointments, and upsell parts and services to keep vehicles running smoothly.

You will manage work orders and register transactions, perform express automotive services, and maintain a safe, organized shop while collaborating with management on customer issues. Strong communication and reliable availability are required.