Automotive Service Advisor - Customer Care & Sales

Fred Anderson Kia of Greer; Greer (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k with company match

Health benefits with telehealth

Paid time off

Maternity/Paternity leave

Employee discounts on parts/service

Career growth opportunities

Job summary

Fred Anderson Kia of Greer is seeking a proactive Automotive Service Advisor to welcome guests, gather vehicle concerns, and guide them through the service process. You will explain repair options, schedule service, and ensure a high-quality, customer-focused experience.

The role emphasizes clear communication, timely follow-up, and a friendly, professional demeanor. The ideal candidate has strong people skills, time management, and the ability to build rapport, with a background in sales,

Qualifications

• Experience delivering high-quality customer service in an automotive or retail setting.
• Ability to explain repairs and maintenance in clear, customer-friendly terms.
• Strong communication, time management, and organizational skills.
• Proven track record of follow-up with guests through the service process.

Responsibilities

• Greet service customers and gather vehicle concerns.
• Explain needed repairs and maintenance options to customers.
• Schedule service appointments and coordinate with technicians.
• Upsell maintenance plans and ensure a positive service experience.

Skills

Customer service

Rapport building

Communication

Time management

Organizational skills

Vehicle maintenance knowledge

Sales skills

Hospitality experience

Valid driver's license

Education

High school diploma or equivalent

Job description

Fred Anderson Kia of Greer is seeking a proactive Automotive Service Advisor to welcome guests, gather vehicle concerns, and guide them through the service process. You will explain repair options, schedule service, and ensure a high-quality, customer-focused experience.

The role emphasizes clear communication, timely follow-up, and a friendly, professional demeanor. The ideal candidate has strong people skills, time management, and the ability to build rapport, with a background in sales,