Automotive Service Advisor - Customer Care & Estimates

SmartRecruiters, Inc.; McKinney (TX); Sur place; USD 25 000 - 28 000; Plein temps

Résumé du poste

Mercedes Benz of Mckinney is hiring an Internal Advisor for a full-time position. The role includes scheduling service appointments, communicating with customers, and providing labor and parts estimates, while maintaining customer satisfaction.

Pay starts at $18 per hour. Applicants must have a high school diploma, two years in a dealership, and strong communication skills; ASE certification is preferred and employment is contingent on background checks and a valid driver license.

Qualifications

• High school diploma or the equivalent.
• Two years of dealership experience.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Excellent oral and written communication skills.

Responsabilités

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts.
• Monitors repair progress, communicates changes, and obtains authorization for additional work.
• Test-drives the vehicle or refers to the test technician as needed.
• Maintains a high Customer Satisfaction Index.
• Advises customers on vehicle care according to manufacturer specifications.
• Follows safety policies and reports incidents.

Connaissances

Customer service

Communication skills

Formation

High school diploma or equivalent

Description du poste

Mercedes Benz of Mckinney is hiring an Internal Advisor for a full-time position. The role includes scheduling service appointments, communicating with customers, and providing labor and parts estimates, while maintaining customer satisfaction.

Pay starts at $18 per hour. Applicants must have a high school diploma, two years in a dealership, and strong communication skills; ASE certification is preferred and employment is contingent on background checks and a valid driver license.