Automotive Service Advisor - Alton, IL

GreatWater 360 Auto Care; Alton (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) match

Death and AD&D coverage

Discounts on services

Performance opportunities

Job summary

Andy's Tire & Auto Service in Alton, IL is seeking an experienced Automotive Service Advisor / Service Writer to be the main liaison between customers and technicians. You will greet customers, answer questions, sell services, and manage records in shop software while ensuring clear communication of estimates and recommendations.

The role emphasizes customer trust, teamwork, and efficient shop operations, with competitive hourly pay and opportunities for growth in a supportive environment.

Qualifications

• 1+ year Service Advisor / Service Writer experience preferred.
• 1+ year sales experience or demonstrated ability to sell services.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to work in a fast-paced environment with interruptions.
• Comfortable using computer systems and shop software.
• Basic mechanical knowledge is a plus.
• Valid driver’s license required.

Responsibilities

• Greet customers and provide a professional experience.
• Answer calls and assist with service questions.
• Sell recommended maintenance and repair services.
• Enter and track customer/vehicle information in shop software.
• Document service needs and obtain authorizations.
• Build estimates and communicate recommendations clearly.
• Work with technicians to review inspections and recommendations.
• Assign work orders based on availability and skill.
• Notify customers when vehicles are ready and arrange pickup.

Skills

Service Advisor experience

Sales experience

Customer service

Communication

Organizational skills

Shop software usage

Basic mechanical knowledge

High school diploma

Valid driver’s license

Education

High school diploma or GED

Tools

Shop management software

Job description

Description

Automotive Service Advisor / Service Writer - Andy's Tire & Auto Service

• Andy's Tire & Auto Service a GreatWater Garage
• Shop Address: 3001 Washington Avenue Alton, IL 62002
• Shop Hours: M–F: 7:00AM–6:00PM, S: 7:00AM - 1:00 PM CST
• $55,000 - $85,000 YEARLY - Hourly Pay + Monthly Performance Opportunities

Help Customers Feel Confident About Their Vehicle Care

We’re looking for an experienced Service Advisor / Service Writer who enjoys helping customers, building trust, and working closely with technicians to keep vehicles safe and reliable.

We combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. Our Service Advisors play a key role in delivering an outstanding customer experience while helping the shop run smoothly. If you’re someone who enjoys customer service, sales, organization, and teamwork, we’d love to meet you.

What You’ll Do:

As a Service Advisor, you’ll serve as the primary connection between our customers and the technician team. Our team believes no task is too small when it comes to helping customers and supporting the shop.

• Greet customers warmly and provide a friendly, professional experience
• Answer incoming calls promptly and assist customers with service questions
• Sell recommended maintenance and repair services
• Enter and track customer and vehicle information in shop management software
• Tag vehicles and document service needs upon arrival
• Build repair estimates and communicate recommendations clearly
• Obtain customer authorization for repairs
• Work closely with technicians to review inspection results and service recommendations
• Assign work orders based on technician availability and skill level
• Track vehicle progress and maintain clear notes in work orders
• Notify customers when vehicles are ready and arrange payment and vehicle pickup
• Perform occasional vehicle road tests
• Assist with general shop operations when needed to support workflow

What You Can Expect:

Service Advisors play a vital role in building customer trust, supporting technicians, and ensuring every customer has a great experience.

• Competitive hourly pay
• Paid training and skill development
• Modern tools and equipment
• Supportive team environment
• Career advancement opportunities
• Stable workflow and professional shop environment

Requirements

What We’re Looking For:

• 1+ year Service Advisor / Service Writer experience preferred
• 1+ year sales experience or demonstrated ability to sell services
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Comfortable using computer systems and shop management software
• Basic mechanical knowledge is a plus
• High school diploma or GED required
• Valid driver’s license with acceptable driving record

Work Environment

• This role operates within a professional automotive repair shop environment and requires the ability to:
• Stand for extended periods
• Lift up to 50 pounds when needed
• Drive vehicles for testing or operational purposes
• Work in a fast-paced environment with customer interaction
• Use standard office equipment such as computers, phones, and shop software

Supporting Employees Beyond the Work:

At GreatWater, we believe a rewarding career should come with support that goes beyond the shop floor. From strong health coverage and paid time off to training, career growth, and programs that invest in your future, our benefits are built to help you thrive at work and at home.

(Benefits begin the date of hire, except for 401k which begins on the 90th date of employment.)

• Front Loaded PTO + 6 paid holidays
• Paid Parental Leave (1 week)
• Teammate Discounts on services
• 401(k) Match: 100% of first 3% + 50% of next 2%
• Health, Dental & Vision Insurance
• HSA Match up to $15 per paycheck
• Company paid Life Insurance & AD&D ($25,000)
• Employee Assistance Program (24/7, free)
• Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
• Training & Tuition Reimbursement, including ASE test fee reimbursement
• LEARN to EARN Program: Technician pay growth tied to ASE certifications