Automotive Service Advisor CDJR

Baker Chevrolet GMC (Big Rapids); Sparta (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive service group is seeking a dedicated Service Writer to enhance customer relations and manage service operations efficiently. This role involves interacting with customers to determine service needs and overseeing the technician workflow, ensuring quality and satisfaction in a rapidly paced environment. Ideal candidates will have a background in customer service, be able to manage multiple tasks smoothly, and possess strong communication skills. Comprehensive benefits are provided to support employee growth and well-being.

Benefits

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Flexible Work Schedule

Qualifications

• Fluency in English required.
• Ability to perform multiple tasks at once.
• Experience in customer-facing roles is beneficial.

Responsibilities

• Meet with customers to assess repair needs.
• Manage customer relations to enhance satisfaction.
• Oversee technicians' efficiency and job completion.
• Participate in quality control and SOP documentation.

Skills

Customer Service

Communication

Multi-tasking

Computer Proficiency

Job description

At Betten Baker Group we’re always looking for great talent. Whether it’s salespeople, mechanics, or people that are just good with numbers, we’re always on the lookout for the best and brightest to come aboard to help us out.

From greeting vehicle owners on the drive line to explaining the repair process, our Service Writersare true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

What We Offer:

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues

• Increase customer satisfaction by building customer relations.

• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.

• Monitor the progress of each vehicle throughout the day, and updating customers frequently

• Increase profitability by maximizing sales & execute retail promotions.

• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.

• Oversee and participate in quality control.

• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS

• Ability to read, write and speak English fluently.

• Ability to concentrate and accomplish tasks despite interruptions.

• Ability to perform a variety of tasks simultaneously.

• Proficient use of computers/business machines

Betten Baker Chevrolet Buick GMC (Big Rapids) is an Equal Opportunity Employer