Automotive Service Advisor

Freelandcdjr; Tennessee; On-site; USD 35,000 - 55,000; Full time

Job summary

A family-owned automotive service provider in Tennessee is seeking a passionate Service Advisor to enhance customer satisfaction and retention. This full-time role includes responsibilities ranging from greeting customers to conducting vehicle inspections and advising on services. With a focus on employee support and values, this position promises potential for professional growth and development.

Benefits

401(k)

401(k) match

Dental insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Desire for a long-term career with a growing organization.

Responsibilities

• Promptly greet customers and ascertain their service needs.
• Conduct vehicle inspections to identify further service needs.
• Advise customers on available services and estimate repair costs.

Skills

Customer Satisfaction

Communication

Integrity

Education

High school diploma or GED

Job description

Are you ready to rev up your career in the automotive service industry?

Freeland Chrysler, Dodge, Jeep, Ram is looking for passionate and motivated Service Advisor! We are not just any ordinary dealership; we are a family-owned business where we stand behind our moto "Where People Matter". At Freeland CDJR, our employees are the driving force to our success, and we strive to make sure each employee feels valued and supported along the way. This is a full-time position with working hours of 7AM - 6PM and only one Saturday per month!

What we offer:

• 401(k)
• 401(k) match
• Dental insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Responsibilities:

• Promptly greet customers and ascertain their service needs.
• Conduct vehicle inspections to identify any further service needs.
• Advise customers on available services, evaluate customer needs, and estimate repair and maintenance costs based on that evaluation.
• Accurately input customer information into the system.
• Discuss pricing and payment options with customers.
• Initiate and process customer paperwork and billing.
• Inform customers of their repair and maintenance progress
• Maintain customer retention through exceptional customer service.

Requirements:

• High school diploma or GED
• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is amust.
• Above average energy level
• A desire for a long-termcareer with a growing organization
• Personal and professional integrity

EEOC Statement:

Freeland Auto an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, marital status, age, disability, veteran status, or any other status. All applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, marital status, age, disability, veteran status, or any other protected status. This position adheres to the equal employment opportunity guidelines set forth by all applicable laws.