Service Advisor

Diehl CDJR of Butler; Butler (Butler County); On-site; USD 35,000 - 60,000; Full time

Job summary

Diehl CDJR of Butler is seeking experienced full-time Automotive Service Advisors. Key responsibilities include customer service, advising on vehicle maintenance, and providing detailed estimates. The successful candidate will demonstrate strong organizational skills and a commitment to excellent customer service within a collaborative team environment.

Benefits

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Promote within

Qualifications

• 1 year of Service Advisor experience preferred.
• Clean driving record required.
• Organized, professional and courteous demeanor.

Responsibilities

• Greet customers and document vehicle concerns.
• Advise on maintenance intervals and provide accurate estimates.
• Handle customer inquiries and follow up on service progress.

Skills

Customer service

Time management

Basic computer skills

Job description

Diehl Automotive is growing and expanding! We are looking for experienced full-time Automotive Service Advisors at our Butler Location. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate.

As a Service Advisor you will:

• Greet customers in a timely and friendly manner
• Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order
• Advise customers on the maintenance intervals according manufactures specifications
• Provide customers with a complete and accurate estimate for labor and parts
• Provide customers with a detailed breakdown of all charges for the services performed to their vehicle
• Obtain prior authorization from the customer or warranty company of repairs that need to be completed
• Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress
• Verify manufacturer and extended warranty coverage

Job Type: Full-time and Part0Time

Experience:

• Service Advisor Experience: 1 year
• DMS experience (preferred)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• We offer competitive wages and embrace a “promote within” philosophy

Qualifications:

• Clean driving record
• Time management skills
• Commitment to 100% customer satisfaction
• Have basic computer skills to include typing and Microsoft Excel
• Be organized, professional and courteous