Automotive Service Advisor: Build Trust & Solutions

Christian Brothers Automotive; Clemson (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Christian Brothers Automotive in Clemson, SC is seeking an Automotive Service Advisor / Writer to be the main point of contact for guests at our shop. You will help guests understand repair needs, estimate costs, and coordinate the service flow from check-in to delivery.

The role emphasizes friendly hospitality, clear communication, and teamwork with technicians to ensure timely, accurate repairs while upholding integrity and guest satisfaction.

Qualifications

• Must have a current driver’s license and a clean driving record.
• Proficiency with Windows-based software and automotive store applications.
• Experience in automotive customer service or service writer/advisor/sales roles.

Responsibilities

• Greet guests with hospitality and service.
• Guide guests through the repair process and provide status updates.
• Present repair options clearly and honestly.
• Assist with managing the store workflow efficiently.
• Sell services while upholding integrity.
• Maintain a positive team atmosphere and communicate clearly.
• Coordinate with technicians to ensure proper repairs.
• Provide excellent customer service and follow-up.

Skills

Customer service

Windows software

Automotive knowledge

Sales/upsell

Tools

Automotive store software

Job description

Christian Brothers Automotive in Clemson, SC is seeking an Automotive Service Advisor / Writer to be the main point of contact for guests at our shop. You will help guests understand repair needs, estimate costs, and coordinate the service flow from check-in to delivery.

The role emphasizes friendly hospitality, clear communication, and teamwork with technicians to ensure timely, accurate repairs while upholding integrity and guest satisfaction.