Automotive Service Advisor — Build Trust, Drive Service Excellence

G502 KGA-FLG, LLC; Webster (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

401k with company match

Wellness Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

AD&D Insurance

Life Insurance

Flex Spending

Health Savings Account

Employee Assistance Program

Parental Leave Stipend

Year-end bonus program (Garff Giveback

Employee discounts on vehicle purchase

Job summary

Big Star Dodge, a Ken Garff Automotive Dealership in Texas, is seeking a Service Advisor to join our team. You will greet customers, assess service needs, provide updates and estimates, and coordinate repairs with our technicians.

We value a friendly, patient, and precise approach and offer a competitive compensation package, comprehensive benefits, and opportunities for growth within a dynamic, fast-paced environment.

Qualifications

• Friendly and cooperative demeanor with strong relationship-building skills.
• Motivated, patient and conscientious team player.
• Analytical and accurate in handling work.

Responsibilities

• Greet customers promptly and professionally.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer's service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Skills

Friendly demeanor

Cooperative demeanor

Quick to connect

Motivated

Analytical

Team player

Job description

Big Star Dodge, a Ken Garff Automotive Dealership in Texas, is seeking a Service Advisor to join our team. You will greet customers, assess service needs, provide updates and estimates, and coordinate repairs with our technicians.

We value a friendly, patient, and precise approach and offer a competitive compensation package, comprehensive benefits, and opportunities for growth within a dynamic, fast-paced environment.