Automotive Service Advisor at Capitol Mazda

Capitol Mazda; San Jose (CA); On-site; USD 36,000 - 150,000; Full time

Job summary

Join an innovative automotive group as a Service Advisor, where your commitment to guest satisfaction will shine. In this dynamic role, you will assess customer needs and coordinate vehicle repairs, ensuring a seamless service experience. With a focus on integrity and performance, this established company offers extensive training and development opportunities. Enjoy industry-leading benefits, including a comprehensive health package and a 401k with company match. If you are passionate about customer service and looking for a rewarding career in the automotive industry, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits Package

401k with Company Match

Employee Assistance Program

Exclusive Employee Vehicle Purchase Program

Continuous Career Development Opportunities

Qualifications

• 1-year previous experience as a Service Advisor is required.
• Commitment to providing excellent guest experience is essential.

Responsibilities

• Greet guests and coordinate vehicle repairs using X-Time and CDK.
• Write Repair Orders and communicate repair estimates.

Skills

Service Advisor Experience

Customer Service Skills

Communication Skills

X-Time Experience

CDK Experience

Education

High School Diploma

Tools

X-Time

CDK

Job description

Are you looking for an exciting career with one of the largest Mazda Dealer Groups? DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for talented sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There’s a reason why Capitol Mazda is a consistentMazda ‘Presidents Club’ Member award recipient.As part of one the largest Mazda Dealer Groups, Capitol Mazda sells and services over 30,000 vehicles every year.

As aService Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.

What you'll be working on:

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
• Meet guests’ needs throughout the entire service process
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus

What you need to bring to the table:

• Commitment to excellent guest experience – on the phone/email, in the store, and after purchase
• 1-year of previous Service Advisor experience
• Valid state driver’s license and good driving record (no major violations)
• X-Time and CDK experience is a plus
• Availability to work evenings and weekends

Salary: $36,000-$150,000/annually

*Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.

Industry Leading Benefits:

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 14 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience.

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.

“Be happy”is much more than aslogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us!

DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy*.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*https://www.dgdg.com/privacy-policy/