Automotive Service Advisor at Capitol Mazda

Del Grande Dealer Group; San Jose (CA); On-site; USD 36,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to elevate the automotive retail experience. This role involves greeting guests, assessing their needs, and coordinating vehicle repairs to ensure satisfaction. With a commitment to excellence, you will manage repair orders, communicate estimates, and advise on car maintenance. Join a top workplace recognized for its culture of integrity and growth, where your contributions will make a real difference in guest experiences and team success.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Employee Assistance Programs

Exclusive Vehicle Purchase Programs

Qualifications

• 1+ year of Service Advisor experience required.
• Valid driver's license with a good driving record.

Responsibilities

• Greet guests and determine their needs for vehicle repairs.
• Write Repair Orders and communicate repair estimates.

Skills

Customer Service

Communication Skills

X-Time

CDK

Education

High School Diploma

Tools

X-Time

CDK

Job description

Are you looking for an exciting career with one of the largest Mazda Dealer Groups? DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we seek talented sales professionals who think differently and strive to provide 100% guest satisfaction. We offer top-notch training to ensure your success. Capitol Mazda is a consistent Mazda ‘Presidents Club’ Member award recipient, and as part of one of the largest Mazda Dealer Groups, it sells and services over 30,000 vehicles annually.

Service Advisor Role

As a Service Advisor, you will create a world-class automotive retail experience by assessing the wants and needs of guests in the service department.

Responsibilities include:

1. Greeting guests, determining their needs, and coordinating vehicle repairs using X-Time and CDK.
2. Meeting guests’ needs throughout the service process.
3. Writing Repair Orders, coordinating check-in and delivery, building and communicating repair estimates, following up on repairs, and updating guests.
4. Contacting guests about changes in estimates or timelines, explaining costs and requirements, and obtaining authorization for additional repairs.
5. Advising guests on car care and maintenance in accordance with manufacturer specifications, using maintenance menus.

Qualifications:

• Commitment to excellent guest experience both in person and via communication channels.
• At least 1 year of Service Advisor experience.
• Valid driver’s license with a good driving record.
• X-Time and CDK experience is a plus.
• Availability to work evenings and weekends.

Compensation and Benefits:

• Salary range: $36,000 - $150,000 annually, based on experience and skills.
• Potential for commissions based on sales metrics.
• Industry-leading benefits including medical, dental, vision, 401(k) with company match, employee assistance programs, and exclusive vehicle purchase programs.

About DGDG

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area, with over 1,000 team members. Recognized as a Top Workplace for 14 consecutive years, DGDG values integrity, caring, performance, and efficiency. Our culture emphasizes training, recognition, and growth, aiming to make guests and team members exceedingly happy.

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