Automotive Service Advisor / Assistant Service Manager - Easton Ford

The Hertrich Family of Automobile Dealerships; Easton (MD); On-site; USD 50,000 - 85,000; Full time

Job summary

A leading automotive dealership is seeking an experienced Automotive Service Advisor / Assistant Service Manager for their Easton location. This role involves greeting customers, advising on services, and ensuring customer satisfaction while working in a fast-paced environment. The ideal candidate will possess strong customer service skills, relevant experience, and a commitment to excellence.

Benefits

Competitive Salary

Comprehensive Medical, Dental, and Vision Insurance

401(k) Plan with Employer Match

Paid Vacation, Holidays, and Personal/Sick Days

Employee Purchase Discounts

Qualifications

• Minimum of 2-3 years' experience as an Automotive Service Advisor / Service Writer.
• Strong customer service and sales skills; up-selling experience a plus.
• Computer literate and comfortable using service management systems.

Responsibilities

• Greet service customers promptly and courteously.
• Advise customers on service/repair costs and timelines.
• Coordinate service orders with technicians.

Skills

Customer Service

Sales Skills

Communication

Organizational Skills

Education

High School Diploma or GED

Job description

Automotive Service Advisor / Assistant Service Manager - Easton Ford

Join to apply for the Automotive Service Advisor / Assistant Service Manager - Easton Ford role at The Hertrich Family of Automobile Dealerships

Automotive Service Advisor / Assistant Service Manager - Easton Ford

1 week ago Be among the first 25 applicants

Join to apply for the Automotive Service Advisor / Assistant Service Manager - Easton Ford role at The Hertrich Family of Automobile Dealerships

Get AI-powered advice on this job and more exclusive features.

Income Ranges from $50,000 to $85,000. Position is Salary Plus Commission/Bonus base

Address:7677 Ocean Gateway, Easton, MD 21601 / Contact 302-648-JOBS (5627) with any questions.

Experienced Automotive Service Advisor / Assistant Service Manager (Full-Time)

Hertrich Family of Automobile Dealerships - Join Our Growing Team!

Are you an experienced Automotive Service Advisor or Service Writer looking for the next step in your career? Hertrich Family of Automobile Dealerships is seeking an energetic, customer-focused Automotive Service Advisor / Assistant Service Manager to join our world-class team.

Why Hertrich?

At Hertrich, we offer exceptional opportunities for growth and advancement in a fast-paced, rewarding environment. With over 24 dealerships and 19 automotive brands across the Delmarva Peninsula, we are a recognized leader in the industry. As a family-owned business, we have been committed to serving our community for over three generations, supporting over 90 local organizations and charities.

We pride ourselves on our entrepreneurial culture and high standards of excellence. We don't settle for "just good enough"; we aim for exceptional in everything we do. If you're dedicated, innovative, and passionate about delivering the best service, we want to hear from you!

What We Offer

• Competitive Salary
• Comprehensive Medical, Dental, and Vision Insurance for you and your family
• Accident, Cancer, and Life Insurance Options
• Short- and Long-Term Disability Coverage
• Paid Vacation, Holidays, and Personal/Sick Days
• 401(k) Plan with Employer Match
• Employee Purchase Discounts
  
  

Key Responsibilities

• Greet service customers promptly and courteously
• Answer service calls and schedule appointments
• Advise customers on estimated service/repair costs and timelines
• Coordinate service orders with technicians and monitor progress
• Ensure high levels of customer satisfaction by delivering on promises and getting it right the first time
• Suggest additional services where appropriate
• Assist in monitoring service operations and daily paperwork (training to support Service Manager)
• Maintain inventory of parts and enforce service rules in the facility
• Other duties as assigned
  
  

Qualifications

• Minimum of 2-3 years' experience as an Automotive Service Advisor / Service Writer or 1 year as an Assistant Service Manager
• Strong customer service and sales skills; prior up-selling experience a plus
• Excellent communication and organizational abilities
• Computer literate and comfortable using service management systems
• High School Diploma or GED required
• Valid Driver's License with few to no points on driving record
• Must be available to work a flexible schedule, including evenings and Saturdays
  
  

About Hertrich Family Of Dealerships

For over 60 years, Hertrich has been committed to the community and delivering excellence in customer service. We pride ourselves on our team-oriented culture and believe in fostering an inclusive environment where everyone has the opportunity to thrive.

We're an equal-opportunity employer, committed to diversity and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automotive

Referrals increase your chances of interviewing at The Hertrich Family of Automobile Dealerships by 2x

Sign in to set job alerts for “Automotive Service Advisor” roles.

Cambridge, MD $60,000.00-$150,000.00 1 year ago

Preston, MD $60,000.00-$150,000.00 1 year ago

Experienced Auto Repair Technicians / Automotive Mechanics - Easton Ford

Entry Level Automotive Mechanic / General Auto Repair Technician -Easton Chevy GMC

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.