Automotive Service Advisor

Brown-Daub Dealerships; Easton (Northampton County); On-site; USD 50,000 - 100,000; Full time

Job summary

A leading automotive dealership is seeking an experienced Service Advisor to join their team. Responsibilities include greeting customers, managing service orders, and providing exceptional customer support. Ideal candidates should be organized and have strong communication skills. This full-time position offers competitive salary, paid vacations, and advancement opportunities in a family-run business with deep community roots.

Benefits

Paid Vacation

Company Paid Life Insurance

401k savings plan with company match

Career progression opportunities

Qualifications

• Strong record of positive customer satisfaction results.
• Clean driving record and valid driver's license.
• Demonstrated ability to manage others.

Responsibilities

• Greet customers and determine service requirements.
• Prepare repair orders and manage additional service requests.
• Ensure customers receive prompt, courteous, and effective service.

Skills

Communication skills

Organized personality

Team oriented

Customer satisfaction

Job description

18 hours ago Be among the first 25 applicants

The Brown-Daub Family of Dealerships has immediate openings for experienced Service Advisor at our KIA locations…

What's the Brown-Daub advantage? We are a family-owned dealership with over 80 years’ experience and have a long history of supporting the Lehigh Valley community. We are looking for energetic, friendly, and reliable individuals to help make out team even stronger!

Job Summary:

It is the responsibility of this position to greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, the SA will estimate the additional cost and telephone the customer for permission to do the work. The Service Advisor will also advise customers on other available services.

• Competitive wages
• Paid Vacation
• Company Paid Life Insurance
• 401k savings plan with company match
• Career progression opportunities
• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Service Advisor Qualifications:

• Organized and friendly personality
• Demonstrated ability to manage others
• Fantastic communication skills with your customers
• Professional and well-dressed appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Motor Vehicle Manufacturing

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