Used Car Service Technician

ZipRecruiter; Phillipsburg (NJ); On-site; USD 45,000 - 70,000; Full time

Job summary

A leading automotive service company is looking for a qualified Used Car Service Technician. You'll be responsible for providing top-quality service, achieving customer satisfaction, and ensuring vehicles meet local and factory standards. This exciting role offers competitive pay, health benefits, and growth opportunities within a professional work environment.

Benefits

Competitive pay

Health benefits

Paid vacation

Paid holidays

Comprehensive training

Growth opportunities

Qualifications

• Experience in vehicle inspections, diagnostics, and repairs.
• Proven track record of achieving goals.
• Professional appearance and work ethic.

Responsibilities

• Troubleshoot customer concerns and ensure customer satisfaction.
• Inspect vehicles for maintenance opportunities.
• Participate in training programs and complete paperwork accurately.

Skills

Outstanding communication skills

Superior customer service skills

Technical aptitude

Education

High school diploma or equivalent

Technical or trade school degree

ASE certification

Job description

Job Description:

Used Car Service Technician. Experience with high-end German cars a plus; willing to pay TOP Dollar for experience! The Service Technician is responsible for setting goals for personal service improvement, and monitoring progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities:

1. Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
2. Ensure that common courtesy is shown toward all customers.
3. Act as a secondary customer greeter to customers that have not yet been acknowledged.
4. Keep up to date with all technical publications, Service Comm, and Assist terminal operations.
5. Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time.
6. Address all original customer concerns before moving onto additional sales.
7. Inspect every vehicle for additional sales opportunities, ensuring that the vehicle is maintained to local area and factory recommendations.
8. Ensure the customer's vehicle is returned as clean or cleaner than when it arrived.
9. Participate in any factory or in-house sponsored training programs offered.
10. Complete all paperwork completely and correctly, attaching all required shop forms to the RO hard copy.
11. Perform any other duties assigned by the Service Manager, ASM, or Group Leader.
12. Always come to work on time, ready to work, and in a clean uniform.

Job Requirements:

• Experience in performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Great attitude with a high-energy personality.
• Superior customer service skills.
• Ability to read and comprehend instructions.
• Ability to exercise good judgment.
• Valid state driver’s license and a good driving record.

Required Education:

• High school diploma or equivalent.
• Technical aptitude displayed by ASE certification.
• Technical or trade school degree.

Compensation:

We offer competitive pay, health benefits, paid vacation, paid holidays, and a professional work environment.

Join our winning team that offers growth opportunities, excellent earning potential, and leadership that appreciates your drive, skills, and abilities. Enjoy comprehensive training, competitive compensation, and unparalleled benefits. Experience the best that a career in the automotive industry has to offer.

This statement describes the general nature and level of work performed by people assigned to this role. It is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace.

It's time to make the most important move of your career!

Apply now! We would really like to hear from you!