Automotive Service Advisor - $2,500 Sign-On Bonus

Foss Motors; Exeter (NH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Life Insurance

Paid Training

Paid Vacation

Uniforms provided (Service)

Specialty tools provided (Service)

Job summary

Foss Motors in Exeter, NH seeks a Service Advisor to greet customers, collect vehicle information, and accurately report symptoms to drive timely maintenance and repairs.

You will prepare cost estimates, schedule follow-ups, and monitor progress while maintaining open communication with customers about status and charges. This role requires initiative, strong customer service, and a commitment to a long-term career with a family-owned, customer-focused shop.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor or similar role.
• Above-average energy level and desire for a long-term career.
• Personal integrity and willingness to learn new programs.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Communication

Time management

Problem solving

Education

Service advisory experience

Job description

Foss Motors in Exeter, NH seeks a Service Advisor to greet customers, collect vehicle information, and accurately report symptoms to drive timely maintenance and repairs.

You will prepare cost estimates, schedule follow-ups, and monitor progress while maintaining open communication with customers about status and charges. This role requires initiative, strong customer service, and a commitment to a long-term career with a family-owned, customer-focused shop.