Automotive Service Advisor - Fast-Paced, Customer-Centric

Foss Motors; Exeter (NH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Life Insurance

Paid Training

Paid Vacation

Family owned and operated

Positive and professional environment

Paid for lease (Sales who hit specific

Uniforms provided (Service)

Speciality tools provided (Service)

Job summary

Foss Motors in Exeter, NH is seeking a dedicated Service Writer to greet customers, determine repair needs and communicate status throughout the day. The role emphasizes building strong customer relationships, promoting service sales and maintaining professional standards.

Candidates should have a high school diploma, CDL, and hands-on experience as an automotive service advisor. The position offers a $2,500 sign-on bonus, comprehensive benefits, and a fast-paced, team‑driven environment at a

Qualifications

• High School Diploma or equivalent.
• Valid CDL.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customer’s vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma

CDL

Job description

Foss Motors in Exeter, NH is seeking a dedicated Service Writer to greet customers, determine repair needs and communicate status throughout the day. The role emphasizes building strong customer relationships, promoting service sales and maintaining professional standards.

Candidates should have a high school diploma, CDL, and hands-on experience as an automotive service advisor. The position offers a $2,500 sign-on bonus, comprehensive benefits, and a fast-paced, team‑driven environment at a