Automotive Service Manager: Lead Techs & Concierge Care

Foss Motors Inc; Exeter, Northern (NH, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Training

Paid Vacation

Uniforms provided (Service)

Speciality tools provided (Service)

Job summary

Foss Motors Inc in Exeter, NH is seeking a Service Manager to lead our service team and ensure top-notch customer experience. You will supervise technicians and service advisors, hire staff, allocate work, and maintain a positive dealership environment with strong customer relations.

Join our family-owned, customer-focused dealership that provides health and life insurance, vacation, paid training, and uniforms.

Qualifications

• Technical automotive knowledge.
• Demonstrated ability to manage others.
• Organized and friendly personality.
• Dealership experience preferred.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customers

Skills

Technical automotive knowledge

People management

Organized

Job description

Foss Motors Inc in Exeter, NH is seeking a Service Manager to lead our service team and ensure top-notch customer experience. You will supervise technicians and service advisors, hire staff, allocate work, and maintain a positive dealership environment with strong customer relations.

Join our family-owned, customer-focused dealership that provides health and life insurance, vacation, paid training, and uniforms.