Automotive Service Advisor - Fast-Paced, Customer-Driven

Foss Motors Inc; Exeter (NH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Life Insurance

Paid Training

Paid Vacation

Family owned and operated

Positive and professional environment

Paid for lease (Sales quota)

Uniforms provided (Service)

Speciality tools provided (Service)

Job summary

Foss Motors Inc. is seeking a Service Writer to bridge customers and our service team in Exeter, NH. You will assess vehicle service needs, communicate updates, and help ensure timely, quality repairs.

You'll provide excellent customer service, document recommendations, and support sales promotions while maintaining professional standards and efficiency in a fast-paced, family-owned shop.

Qualifications

• High School Diploma or equivalent.
• Valid CDL required.
• Training in service advisor skills, customer satisfaction, and quality control.
• Experience as an automotive service advisor.
• Fluent English reading, writing and speaking.
• Ability to multitask and concentrate amid interruptions.
• Proficiency with computers and business machines.

Responsibilities

• Meet with customers to determine repair/service needs.
• Increase customer satisfaction by building relationships with customers.
• Maintain standards of ethical business practices and professional image.
• Monitor the progress of vehicles and update customers frequently.
• Increase profitability by maximizing sales and promotions.
• Oversee technicians working on customers’ vehicles including time management and parts ordering.
• Oversee and participate in quality control.
• Develop and document Standard Operating Procedures as appropriate.

Skills

CDL

Service advisor training

Automotive service experience

English fluent

Multitasking

Computer literacy

Attention to detail

Education

High School Diploma

Tools

Computers / Computers literacy

Job description

Foss Motors Inc. is seeking a Service Writer to bridge customers and our service team in Exeter, NH. You will assess vehicle service needs, communicate updates, and help ensure timely, quality repairs.

You'll provide excellent customer service, document recommendations, and support sales promotions while maintaining professional standards and efficiency in a fast-paced, family-owned shop.