Automotive Service Advisor | Customer Care Leader

Foss Motors Inc; Exeter (NH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental/Vision Insurance

Life Insurance

Paid Training

Paid Vacation

Family-owned

Positive environment

Lease paid for sales quota

Uniforms provided

Specialty tools provided

Job summary

Foss Motors Inc in Exeter, NH is seeking a Service Writer to join our family-owned, customer-focused team. You will meet with customers, assess repair/service needs, and coordinate with technicians to ensure timely, accurate recommendations and quotes.

This role emphasizes professionalism, clear communication, and building lasting customer relationships. Ideal candidates have a high school diploma and service-advisor training, with automotive service experience, strong English skills, and

Qualifications

• High School Diploma or equivalent.
• Accredited training in service advisor skills and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Proficient use of computers/business machines.
• Pre-employment background check required.
• Pre-employment drug screening required.

Responsibilities

• Meet with customers and determine their needs for repair and/or service.
• Increase customer satisfaction by building customer relations.
• Maintain ethical business practices and professional image.
• Monitor progress of each vehicle and update customers frequently.
• Increase profitability by maximizing sales and retail promotions.
• Oversee technicians, time management, parts ordering and job completion.
• Oversee and participate in quality control.
• Develop and document Standard Operating Procedures as appropriate.

Skills

Customer service

Communication

English fluency

Computer proficiency

Time management

Education

High School Diploma

Service advisor training

Job description

Foss Motors Inc in Exeter, NH is seeking a Service Writer to join our family-owned, customer-focused team. You will meet with customers, assess repair/service needs, and coordinate with technicians to ensure timely, accurate recommendations and quotes.

This role emphasizes professionalism, clear communication, and building lasting customer relationships. Ideal candidates have a high school diploma and service-advisor training, with automotive service experience, strong English skills, and