Automotive Service Advisor

Capitalofgreenville; Winterville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Automotive Service Advisor to enhance customer satisfaction by effectively diagnosing vehicle issues and recommending necessary services. This role involves not only technical knowledge but also exceptional communication skills to build rapport with customers. You will be the vital link between customers and the service team, ensuring transparency and trust throughout the service process. Join a dynamic team that values diversity and strives for excellence in customer service, all while enjoying a competitive pay and benefits package.

Benefits

Health Insurance

PTO

401(K)

Competitive Pay

Qualifications

• Experience in automotive service advising preferred.
• Strong knowledge of automotive systems and components.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct thorough vehicle inspections and recommend repairs.
• Provide detailed explanations of services and costs to customers.
• Schedule service appointments and manage workload efficiently.

Skills

Automotive Service Advising

Communication Skills

Customer Service

Knowledge of Automotive Systems

Computer Proficiency

Education

High School Diploma

Automotive Certification

Tools

Computerized Estimating Software

Job description

Capital Subaru of Greenville is seeking an Automotive Service Advisor to join our team. As the Service Advisor you will be the primary point of contact for customers requiring automotive maintenance and repair services. Your role will involve assessing customers' vehicle service needs, scheduling appointments, and communicating effectively with the service department to ensure timely completion of work.

Automotive Service Advisor Compensation & Benefits:

• Competitive Pay
• Health Insurance
• PTO
• 401(K)

Automotive Service Advisor Responsibilities:

• Conduct thorough vehicle inspections to accurately diagnose problems and recommend necessary repairs and maintenance
• Provide detailed explanations of recommended services and associated costs to customers, ensuring transparency and trust
• Schedule service appointments and manage the service department's workload efficiently
• Collaborate with technicians and other team members to ensure smooth workflow and timely completion of repairs
• Handle customer inquiries and complaints promptly and professionally, striving to resolve issues to their satisfaction
• Maintain a clean and organized work environment, adhering to safety and cleanliness standards
• Other duties assigned

Automotive Service Advisor Requirements:

• Experience in automotive service advising or a similar customer servicerole within the automotive industry preferred
• Strong knowledge of automotive systems and components, including diagnostic procedures and repair techniques
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and work effectively as part of a team
• Proficiency in computerized systems and software applications used for estimating, scheduling, and invoicing
• Valid driver's license and a clean driving record
• Must be able to pass a pre-employment background check

At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.