Automotive Service Advisor

GRUBBS Family of Dealerships; Wichita Falls (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive dealership is seeking an Automotive Service Advisor to be the first point of contact for customers requiring automotive maintenance or repairs. The role involves coordinating service appointments, providing accurate estimates, and maintaining exceptional customer service. Ideal candidates will possess strong communication skills and a valid Texas driver's license, with preferred experience in the automotive industry.

Benefits

Weekly Pay

Paid Time Off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

Life/AD&D Insurance

Short-term Disability Insurance

Long-term Disability Insurance

401(k) with Company Match

Pet Insurance

Qualifications

• Experience as an Automotive Service Advisor or similar role.
• Strong customer service and communication skills required.
• Proficiency in automotive systems and diagnostics crucial.

Responsibilities

• Greet customers and diagnose vehicle issues.
• An accurate cost estimate preparation based on technician assessments.
• Schedule service appointments ensuring efficient workshop resource use.

Skills

Customer service

Communication

Multitasking

Proficiency in automotive systems

Conflict resolution

Education

Valid Texas driver's license

Tools

Automotive service software

Job description

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Join to apply for the Automotive Service Advisor role at GRUBBS Family of Dealerships

As an Automotive Service Advisor, you will be the first point of contact for customers requiring automotive maintenance or repairs. You will listen to customers’ concerns, understand vehicle issues, and coordinate service appointments. Your goal is to ensure exceptional customer service by providing accurate estimates, recommending necessary repairs, and maintaining clear communication throughout the service process. Preferred experience with Hyundai.

Key Responsibilities

• Customer Interaction:
• Greet customers and conduct initial inspections of vehicles to understand issues.
• Listen carefully to customer concerns and document them accurately.
• Provide explanations and recommendations regarding repairs and maintenance.
• Service Coordination:
• Schedule service appointments and ensure efficient use of workshop resources.
• Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity.
• Follow up with customers during and after service to ensure satisfaction.
• Estimation and Quoting:
• Prepare accurate cost estimates for labor and parts based on technician assessments.
• Explain estimates to customers, addressing any questions or concerns they may have.
• Documentation and Administrative Tasks:
• Create and maintain detailed service records and documentation.
• Process invoices and payments accurately.
• Manage warranty claims and paperwork as required.
• Technical Knowledge and Support:
• Stay updated on automotive technology and service trends.
• Provide basic technical advice to customers when appropriate.
• Customer Education:
• Educate customers on maintenance and care requirements to prolong vehicle lifespan.
• Recommend preventive maintenance based on vehicle history and manufacturer guidelines.
  

Required Skills And Qualifications

• Proven experience as an Automotive Service Advisor or similar role in the automotive industry.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in automotive systems and diagnostics.
• Knowledge of vehicle maintenance and repair processes.
• Ability to work well under pressure and resolve conflicts effectively.
• Valid Texas driver's license and clean driving record.
  
  

Preferred Qualifications

• Familiarity with automotive service software and tools.
• Sales experience or ability to upsell services and products.
  
  

Working Conditions

• Typically works in a dealership or automotive repair shop environment.
• May require occasional lifting of heavy objects and prolonged standing.
  
  

Benefits

• Weekly Pay
• Paid Time Off (PTO)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life/AD&D Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• 401(k) with Company Match
• Pet Insurance
  
  

Grubbs Hyundai maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Motor Vehicles

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