Automotive Service Advisor

Lexus of Wesley Chapel; Tampa (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player in automotive services is seeking a dedicated Automotive Service Advisor. This exciting role involves initiating automotive services, developing estimates, and maintaining customer relationships. As a key point of contact, you'll ensure customers are informed about their vehicle's needs, while leveraging your expertise in automotive knowledge and customer service. Join a dynamic team that values your contributions and offers a supportive environment for professional growth. If you're passionate about the automotive industry and enjoy helping customers, this opportunity is perfect for you.

Benefits

401K

Paid Vacation

Health and Dental Insurance

Life Insurance

Fitness Program

Short and Long term disability

Qualifications

• Experience as an automotive Service Advisor with knowledge of vehicles.
• Ability to communicate technical concepts effectively to customers.

Responsibilities

• Initiates automotive services by assessing performance problems and requested services.
• Maintains customer rapport and records while preparing repair orders.

Skills

Customer Service Skills

Sales Experience

Technical Communication

Proficiency with Computers

Education

Automotive Service Excellence Certification

Experience as Automotive Service Advisor

Job description

Join to apply for the Automotive Service Advisor role at Lexus of Wesley Chapel.

3 weeks ago Be among the first 25 applicants.

Summary

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

What We Offer:

• 401K
• Paid Vacation
• Health and Dental Insurance
• Life Insurance
• Fitness Program
• Short and Long term disability

Responsibilities:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

• Previous experience as an automotive Service Advisor and a working knowledge of automobiles.
• Customer service skills.
• Sales experience.
• Proficiency with computers and technology.
• Ability to communicate complex technical concepts to customers.

Preferred Skills:

• Prior automobile sales experience.
• Prior automobile technician experience.
• A certification through the National Institute for Automotive Service Excellence.
• Retail experience.

All applicants must pass pre-employment testing, including background checks and drug tests. We are an Equal Opportunity Employer (EOE).

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Motor Vehicle Manufacturing