Automotive Service Advisor

Executive Auto Group; Wallingford (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Executive Kia is seeking an enthusiastic Automotive Service Coordinator to manage service appointments and customer interactions at their Wallingford facility. This role involves strong communication skills, customer service experience, and the ability to coordinate effectively in a fast-paced environment. Join a respected automotive group that prioritizes employee growth and offers excellent benefits, including comprehensive insurance and advancement opportunities.

Benefits

Medical, Dental & Vision Insurance

401k Program

Paid Time off/Vacation

Flexible Work Schedule

Employee vehicle purchase plans

Discounts on products and services

Ongoing Training & Development

Excellent compensation plans with bonuses/incentives

Health & Wellness

Professional/Respectful Work Environment

Qualifications

• Strong communication and interpersonal skills required.
• Organizational and time management abilities essential.
• Familiarity with dealership software beneficial.

Responsibilities

• Answer incoming calls, emails, or online requests to schedule service appointments.
• Coordinate appointment times based on technician availability.
• Maintain accurate records of appointments and customer interactions.

Skills

Communication

Organizational Skills

Interpersonal Skills

Time Management

Customer Service

Tools

Dealership Software

Job description

Automotive Service Coordinator

Executive Kia has an immediate opening in our service facility for an enthusiasticService Coordinator!

What we Offer

• Medical, Dental & Vision Insurance
• 401k Program
• Professional/Respectful Work Environment
• Advancement Opportunities
• Ongoing Training & Development
• Paid Time off/Vacation
• Flexible Work Schedule
• Excellent compensation plans with bonuses/incentives
• Employee vehicle purchase plans
• Discounts on products and services
• Health & Wellness

Are you ready to be part of one of Connecticut’s fastest growing and most respected automotive groups? At Executive Auto Group, we’re not just expanding, we’re setting the standard for excellence in the industry. As one of the state’s largest and most successful dealership networks, we are committed to delivering exceptional service to our customers and that starts with investing in our most valuable asset: our people. We offer a dynamic work environment, outstanding benefits, and a culture built on respect, growth, and opportunity. If you’re inspired by innovation, driven by success, and eager to work alongside talented, forward-thinking professionals, your future starts here.

Your Role:

• Answer incoming calls, emails, or online requests to schedule service appointments.
• Coordinate appointment times based on technician availability and customer needs.
• Confirm appointments and send reminders to customers.
• Greet customers in person or over the phone in a professional and friendly manner.
• Service Coordination
• Communicate with service advisors and technicians to ensure accurate scheduling.
• Update customers on the status of their vehicle service or repairs.
• Help manage the flow of vehicles through the service department.
• Maintain accurate records of appointments and customer interactions.
• Input and update customer information
• Prepare service-related paperwork and reports as needed.
• Problem Resolution
• Handle scheduling conflicts or customer complaints with professionalism.
• Escalate complex issues to service managers when necessary.

Requirements:

• Strong communication and interpersonal skills
• Organizational and time management abilities
• Familiarity with dealership software
• Basic automotive knowledge is a plus
• Customer service experience, especially in a fast-paced environment

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state, or local laws.