Automotive Service Advisor

Tuffy Tire & Auto 46003; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Paid holidays

ASE certification reimbursement

Flexible scheduling

Closed on Sundays

Bonus incentives

Job summary

Tuffy Tire & Auto 46003 in New York is seeking an Automotive Service Advisor to drive customer satisfaction and sales in a high-volume shop. You will identify customer needs, present inspection options, and guide the invoicing delivery after services with warranties review and future appointments.

The ideal candidate embraces an upbeat attitude, strong organization, and the ability to work a flexible schedule including evenings and weekends, with opportunities for advancement within the company.

Qualifications

• Maintain a positive, energetic attitude throughout the day.
• Basic knowledge of menu-based computer software.
• Strong organizational skills.
• Desire to improve and advance professionally.
• Two years of experience in an auto repair facility is a plus.
• Valid driver’s license with an acceptable driving record.
• Flexible schedule and able to work weekdays, weekends, evenings.

Responsibilities

• Make Customer Satisfaction number one.
• Identify primary concerns and determine customer needs through open-ended questions.
• Professionally introduce the Courtesy Inspection (multi-point inspection) offering solutions and benefits.
• Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment.

Skills

Customer service

Sales & upsell

Communication skills

Organizational skills

Tools

Menu-based software

POS system

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Paid Holidays and Paid Time Off
• Careers Advancement Opportunities - we are always looking to promote from within!
• Reimbursement for any successfully completed ASE certifications
• Flexible Scheduling with a rotating day off
• Closed on Sundays
• Competitive Compensation with bonus incentives

Job Summary

We firmly believe that our success is a direct reflection of our talented Automotive Service Advisors. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and work ethic, Tuffy is the right team for you.

Responsibilities

• Make Customer Satisfaction number one
• Identify primary concerns and determine customer needs through open-ended questions
• Professionally introduce the Courtesy Inspection (multi-point inspection) offering solutions and benefits
• Conduct the \"Invoicing delivery\" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment

Qualifications

• Maintain a positive, energetic attitude throughout the day
• Basic knowledge of menu-based computer software
• Strong organizational skills
• Demonstrates the desire to improve and advance personally and professionally
• Two years of experience in an auto repair facility is a plus
• Valid driver’s license with an acceptable driving record
• Flexible schedule and able to work weekdays, weekends, evenings

If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team!