Automotive Service Advisor

Brakes Plus; Toledo (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

An automotive service provider located in Toledo is seeking an Automotive Service Advisor to lead the service department. This role includes managing technicians, ensuring a motivated work environment, and delivering exceptional customer service. Candidates should have at least two years of experience in a service advisory role, along with strong leadership and communication skills. The company promotes internal growth and welcomes applicants from all backgrounds.

Qualifications

• Outstanding leadership and store management skills.
• Highly organized and detail-oriented.
• Excellent verbal and written communication abilities.
• Minimum of 2 years’ experience as Service Advisor.
• Knowledge of basic OSHA laws.
• Must have a valid driver's license.

Responsibilities

• Directly work with customers in sales and service.
• Create a motivated team environment.
• Supervise technicians and service personnel.
• Evaluate performance and productivity of staff.
• Manage parts inventory and purchases.
• Evaluating performance and productivity of service department personnel.
• Managing parts inventory and updating restocking of in-house parts.
• Ensuring store safety and proper inspections.

Skills

Leadership skills

Organizational skills

Verbal communication

Written communication

Teamwork

Customer relationship development

Time management

Knowledge of OSHA laws

Job description

Start an exciting career with Tuffy Tire & Auto. We believe in promoting from within and welcome all backgrounds and experience levels. Learn with us while we invest in you!

Job Description

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

Primary Responsibilities include (but are not limited to):

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Qualifications

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Advisor/Writer role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Valid driver's license

Additional Information

All information will be kept confidential according to EEO guidelines.

Work Opportunity Tax Credits – Tuffy Tire & Auto Service

Tuffy Tire & Auto Service participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.

• Please answer each question to complete the voluntary screening
• Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening
• Ineligible applicants will be asked to click Submit to finish the screening;You will not be asked to electronically sign