Automotive Service Advisor

EasyCare Recruiting; Salem (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Un concessionnaire dynamique recherche un Service Advisor pour rejoindre son équipe. Le candidat idéal doit avoir un excellent sens du service à la clientèle, capable de gérer les attentes des clients tout en maintenant des standards élevés de satisfaction. Ce rôle nécessite une communication efficace entre les clients et les techniciens, garantissant une expérience client positive. Une expérience préalable est souhaitée, mais une formation peut être fournie.

Qualifications

• Expérience en service client appréciée.
• Capacité à établir une bonne relation client.

Responsibilities

• Accueillir les clients et répondre à leurs besoins.
• Communiquer les besoins de réparation aux techniciens.
• Gérer les préoccupations et plaintes mineures des clients.

Skills

Customer Service

Communication

Sales Skills

Job description

Winston Salem, United States | Posted on 05/16/2025

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

1. Attitude is everything—greet service department customers promptly and courteously
2. Listen to each customer and clearly articulate repair needs to techs
3. Upsell recommended/additional services using low-pressure, high-integrity methods
4. Provide accurate estimates of repair/maintenance costs
5. Adhere to dealership policy on customer vehicle care and operation
6. Follow up on each repair and keep customers informed of progress
7. Sell and manage extended warranties
8. Inspect repair quality and ensure that all work is complete
9. Notify customers when vehicles are ready for pickup
10. Review and explain repairs and associated costs with customers
11. Handle minor customer concerns and complaints
12. Keep Service Manager informed of all problems and potential problems
13. Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

• Experience preferred but not required
• Compensation is based on experience.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.