Service Advisor - Group 1 Toyota Certified Capital Plaza

Group 1 Automotive; Landover (MD); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Job summary

Group 1 Toyota Certified Capital Plaza in Landover, MD, is expanding its team and seeks a capable Automotive Service Advisor to deliver exceptional customer experiences and guide service from intake to completion.

The role emphasizes clear communication with customers, technicians, and parts staff, with focus on accurate estimates, warranty guidance, and product knowledge. Competitive pay, training, and benefits are offered.

Qualifications

• Experience in automotive service is required.
• Dealership experience preferred.
• Must be available to work Saturdays.
• Positive and friendly attitude.
• Strong interpersonal communication skills.
• Basic computer skills required.
• Ability to meet targets.

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience.
• Create transparent repair orders with accurate cost and time estimates.
• Communicate with technicians and parts team to guarantee timely service completion.
• Provide regular updates to customers on the status of their vehicle.
• Maintain strong product knowledge to assist with service needs and warranty information.

Skills

Customer service

Interpersonal communication

Basic computer skills

Target achievement

Valid driver's license

High school diploma

Education

High School Diploma

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Toyota Certified Capital Plaza, is expanding our team and looking for an Automotive Service Advisorto join us.

Our ideal Service Advisor is passionate about delivering exceptional customer experiences and thrives on building relationships. This role is perfect for someone who enjoys engaging with customers throughout the day, providing clear communication, and ensuring a seamless service experience from start to finish.

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience
• Create transparent repair orders with accurate cost and time estimates
• Communicate with technicians and parts team to guarantee timely service completion
• Provide regular updates to customers on the status of their vehicle
• Maintain strong product knowledge to assist with service needs and warranty information

Qualifications

• Automotive Service Advisor experience is required
• Previous automotive dealership experience strongly preferred
• Must be available to work Saturday's
• Positive & Friendly Attitude
• Interpersonal Communication skills
• Basic computer skills
• Strong desire to provide an exceptional client experience
• Ability to achieve targeted goals
• High School Diploma or equivalent
• Must have a Valid Driver’s License

The compensation range reasonably expected for this position is $60'000-$100'000 /a yearbased on performance.

What We Offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.