Automotive Service Advisor

ACE Jiffy Lube; East Longmeadow (MA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Paid vacation after 1 year

Health care coverage

Dental and vision insurance

Life insurance

Short-term and long-term disability

401(k) retirement plan

Bereavement leave

Bonuses for performance and longevity

Oil changes and discounts

Job summary

Atlantic Coast Enterprises in East Longmeadow, MA is hiring a full-time Automotive Service Advisor who thrives in a customer-focused, sales-driven environment. You will be the primary liaison between customers and our technicians, guiding them through recommended services.

The role rewards performance with a base pay plus commission, with total earnings up to $80,000 annually. Benefits include vacation, health and retirement plans, and employee discounts.

Qualifications

• 18 years old or older.
• Previous sales and service advisor experience.
• Valid driver’s license.
• Excellent communication skills.
• Ability to connect with customers and discuss car services.
• Customer service minded with a goal-driven approach.
• Organized with strong prioritization and multitasking.

Responsibilities

• Guide customers through enrolled services as the main contact between them and our auto technicians.
• Advise customers on tires, brakes, and other recommended services in plain terms.
• Explain benefits, costs and product features to help informed decisions.
• Build trust to encourage repeat business and long-term relationships.
• Deliver friendly, efficient service to create a positive customer experience.

Skills

Sales experience

Customer service

Communication

People skills

Car knowledge

Organized

Detail-oriented

Job description

We're growing and we'd love to have you grow with us

Atlantic Coast Enterprises

in East Longmeadow, MA. is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would you like to join a culture committed to teamwork, mutual support, dedication, and fun? If so, continue reading! This customer service position comes with a competitive base pay plus commission. You can earn up to $80,000 a year.

We also offer solid benefits including:

• paid vacation after 1 year of employment


• comprehensive health care coverage


• dental and vision insurance


• basic life insurance


• short-term and long-term disability


• a savings and retirement 401(k) program


• bereavement leave


• performance and longevity bonus platforms


• employee oil changes and discounts

ABOUT ATLANTIC COAST ENTERPRISES

Atlantic Coast Enterprises (ACE) is a full-service lubrication, fluid, and automotive maintenance center. We offer our customers these services in the cleanest and most professional surroundings possible. Each day we strive to achieve our mission of creating customers for life through fast, friendly, clean, and professional service. We are dedicated to expanding and constantly moving on to new and different challenges. A few short years ago, we were recognized as the franchisee of the year within the Jiffy Lube nationwide network. Everything at ACE is a team effort. We know that without our employees, we wouldn't be able to grow, improve, or create lifelong customers. This is why we offer competitive compensation, generous benefits as well as a supportive and collaborative environment. We encourage each and every employee to share their ideas with us.

A DAY IN THE LIFE OF AN AUTOMOTIVE SERVICE ADVISOR

As an Automotive Service Advisor, you arrive each day determined to take excellent care of our customers while achieving sales goals. You guide them through their elected services, acting as the main point of contact between them and our auto technicians. Following a service review conducted on their vehicle, you advise customers on tires, breaks, and other recommended services in a way that is easy to understand. You help them to make decisions by expertly explaining benefits, costs, and product features. Your ability to make connections and build trust is essential to gaining repeat business. You love spending your day with people and cars. Plus, it is rewarding to see your hard work pay off in your paycheck!

QUALIFICATIONS FOR AN AUTOMOTIVE SERVICE ADVISOR

• 18 years old or older


• Previous sales and service advisor experience


• Valid driver’s license


• Are you a people person who can easily connect with others?


• Do you like talking about cars?


• Do you have excellent communication skills?


• Is providing exceptional customer service important to you?


• Are you patient and able to empathize with others?


• Are you organized and able to prioritize tasks effectively?


• Are you detail-oriented?


• If so, we want to meet you!

Location: 01028